Dialoguebird

PROBLEM

Missed call = Missed opportunity.

Severe shortage of front desk workers in North America fuels loss of business opportunity to hotels and restaurants. A 2018 study by the Marchex Institute analyzed 5.8 million calls to 13 hotel brands and found the following:

Around 14% of inbound calls went unanswered or were abandoned by customers.

Notably, 5% of these failed calls were due to being trapped in automated IVR systems or reaching voicemail, leading to substantial lost sales opportunities and negative customer experiences.

The severe shortage of front desk workers in North America only fuels the problems of missing business opportunities through unanswered business calls

Your AI Teammate for business calls

In 2021, 94% of U.S. hotels (AHLA) and 70% of Canadian hotels (HAC) faced staffing shortages, with front desk roles among the hardest to fill. With limited staff, missed customer calls in hotels and restaurants lead to lost bookings, reduced revenue, and long-term business impact.
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Our client DialogueBird wanted to solve this problem by creating an AI based voice assistant who can replace receptionist at hotels and restaurants primarily to book rooms and table reservations

SOLUTION

Imagine the possibilities with Voice AI call handling – a solution to keep your business thriving

Using Natural Language Processing (NLP) and Natural Language Understanding (NLU) we conceptualized and built an AI solution that can handle phone calls just like a real human-being would. We designed the AI to answer customer questions, make appointments and even take orders in the most humanly possible way. Thus DialogueBird AI helps unlock the potential of having a 24/7 front desk receptionist for any hospitality industry such as Spas and Restaurants

TECH STACK

METHODOLOGY

01

Identify Industry Needs

Analyzed restaurant call patterns, peak hours, and customer inquiries to design an AI-driven phone assistant that ensures seamless customer interaction.

02

Developing Voice AI & NLP Engine

Built a conversational AI model using speech recognition, Natural Language Processing (NLP), and Text-to-Speech (TTS) to understand, process, and respond to customer queries naturally.

03

Integrating with Restaurant Systems

Enabled real-time order updates, reservation handling, and menu inquiries by integrating the AI system with restaurant POS and booking platforms.

04

Optimizing for Accuracy & Performance

Trained the AI with diverse datasets to improve response accuracy, added context retention for follow-ups, and fine-tuned call flow automation for a seamless experience.

RESULTS

Never miss a potential business call with Voice AI

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DialogueBird delivers a humanized voice AI solution that is easily deployable across the hospitality industry in North America. It helps capture revenue from potential customers who might otherwise be missed. Additionally, the product meets the rising demand for AI-assisted front desk support, addressing a critical need in the industry.